TABLE OF CONTENTS
1 INTRODUCTION 16
1.1 OBJECTIVES OF THE STUDY 16
1.2 MARKET DEFINITION 16
1.3 MARKET SCOPE 17
1.3.1 MARKETS COVERED 17
1.3.2 YEARS CONSIDERED FOR THE STUDY 17
1.4 LIMITATIONS 18
1.5 CURRENCY 18
1.6 STAKEHOLDERS 18
2 RESEARCH METHODOLOGY 19
2.1 RESEARCH APPROACH 19
2.1.1 SECONDARY DATA 20
2.1.1.1 Key data from secondary sources 20
2.1.2 PRIMARY DATA 20
2.1.2.1 Breakdown of primaries 21
2.1.2.2 Key data from primary sources 22
2.1.2.3 Key industry insights 22
2.2 MARKET SIZE ESTIMATION 23
2.3 MARKET BREAKDOWN AND DATA TRIANGULATION 25
2.4 ASSUMPTIONS FOR THE STUDY 26
3 EXECUTIVE SUMMARY 27
4 MARKET OVERVIEW 31
4.1 INTRODUCTION 31
4.2 MARKET DYNAMICS 31
4.2.1 MARKET DRIVERS 31
4.2.1.1 Growing smartphone users and increasing use of healthcare applications 31
4.2.1.2 Need to curtail growing healthcare costs and medical errors 32
4.2.1.3 Growing demand for quality healthcare delivery 32
4.2.1.4 Rising prevalence of chronic disorders 33
4.2.2 MARKET RESTRAINTS 33
4.2.2.1 Lack of structured data in the healthcare industry 33
4.2.2.2 Concerns regarding data privacy 34
4.2.3 MARKET OPPORTUNITIES 34
4.2.3.1 Increasing focus on developing conversational virtual assistant tools 34
4.2.3.2 Multi-language support in healthcare virtual assistant tools 34
4.2.4 MARKET CHALLENGES 35
4.2.4.1 Issues related to connectivity range and compatibility 35
4.2.4.2 Dearth of skilled personnel and uncertain regulatory framework for medical software 35
5 INDUSTRY INSIGHTS 36
5.1 INTRODUCTION 36
5.2 START-UP SCENARIO 36
5.3 USE CASES 37
5.3.1 NUANCE COMMUNICATIONS 37
5.3.2 TRUE IMAGE INTERACTIVE 37
5.3.3 CINCINNATI CHILDREN’S HOSPITAL MEDICAL CENTER 38
5.3.4 BOSTON CHILDREN’S HOSPITAL 38
5.3.5 PUBLIC HEALTH ENGLAND 38
6 HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY PRODUCT 39
6.1 INTRODUCTION 40
6.2 SMART SPEAKERS 41
6.2.1 SMART SPEAKERS TO WITNESS THE HIGHEST GROWTH IN THE HEALTHCARE VIRTUAL ASSISTANTS MARKET DURING THE FORECAST PERIOD 41
6.3 CHATBOTS 43
6.3.1 HEALTHCARE CHATBOTS ACT AS A CONNECTING LINK BETWEEN PATIENTS AND CLINICIANS, HELPING THEM TO COMMUNICATE AND SHARE INFORMATION FOR DIAGNOSIS AND TREATMENT PURPOSES 43
7 HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY USER INTERFACE 46
7.1 INTRODUCTION 47
7.2 AUTOMATIC SPEECH RECOGNITION 48
7.2.1 SPEECH RECOGNITION SOFTWARE CAN ENHANCE WORKFLOW, REDUCE RECORD ERRORS, AND IMPROVE COMMUNICATION 48
7.3 TEXT-BASED 49
7.3.1 TEXT-BASED MESSAGING SERVICES ARE COST-EFFECTIVE, QUICK, INDEPENDENT, AND POPULAR AMONG END USERS 49
7.4 TEXT-TO-SPEECH 51
7.4.1 TEXT-TO-SPEECH USER INTERFACES ARE COMMONLY USED TO RECEIVE INSTRUCTIONS WHILE PERFORMING A TASK 51
7.5 OTHERS 52
8 HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY END USER 54
8.1 INTRODUCTION 55
8.2 HEALTHCARE PROVIDERS 56
8.2.1 VIRTUAL ASSISTANT TOOLS ARE USED TO PREDICT AND PREVENT READMISSIONS AND IMPROVE OPERATIONS AMONG HEALTHCARE PROVIDERS 56
8.3 HEALTHCARE PAYERS 58
8.3.1 VIRTUAL ASSISTANT TOOLS ARE A SECURE WAY FOR PAYERS TO AUTOMATE MANY NECESSARY YET TIME-CONSUMING PROCESSES 58
8.4 PATIENTS 59
8.4.1 SMARTPHONE APPLICATIONS TO DRIVE THE ADOPTION OF VIRTUAL ASSISTANT TOOLS AMONG PATIENTS 59
8.5 OTHER END USERS 61
9 HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY REGION 63
9.1 INTRODUCTION 64
9.2 NORTH AMERICA 65
9.2.1 US 69
9.2.1.1 The US is the largest market for healthcare virtual assistants globally 69
9.2.2 CANADA 71
9.2.2.1 Drive to promote remote patient monitoring and homecare have supported the adoption of HCIT technologies 71
9.3 EUROPE 74
9.3.1 GERMANY 78
9.3.1.1 Germany holds the largest share in the European market for healthcare virtual assistants 78
9.3.2 UK 80
9.3.2.1 Mobile apps and wearable devices have been widely adopted
in the UK 80
9.3.3 FRANCE 83
9.3.3.1 France’s healthcare system is largely government-financed 83
9.3.4 ITALY 85
9.3.4.1 An aging population and rising healthcare costs have driven the adoption of virtual assistants in Italy 85
9.3.5 SPAIN 88
9.3.5.1 Approximately 90% of Spain’s population can access the internet 88
9.3.6 REST OF EUROPE 90
9.4 ASIA PACIFIC 92
9.4.1 JAPAN 96
9.4.1.1 Utilization of advanced HCIT solutions has risen to improve care quality in Japan 96
9.4.2 CHINA 98
9.4.2.1 Rising geriatric population and a spike in Internet and smartphone use indicate high growth opportunities 98
9.4.3 INDIA 100
9.4.3.1 The Indian market is among the fastest growing in APAC 100
9.4.4 REST OF ASIA PACIFIC 102
9.5 LATIN AMERICA 104
9.5.1 THE GROWING NUMBER OF SMARTPHONE USERS AND INCREASING RELIANCE ON TELEMEDICINE HAS HELPED SUPPORT MARKET GROWTH 104
9.6 MIDDLE EAST & AFRICA 105
9.6.1 A NUMBER OF MIDDLE EASTERN COUNTRIES ARE INVESTING
IN THE MODERNIZATION OF THEIR HEALTHCARE SYSTEMS 105
10 COMPETITIVE LANDSCAPE 108
10.1 OVERVIEW 108
10.2 HEALTHCARE VIRTUAL ASSISTANTS MARKET, COMPETITIVE LEADERSHIP MAPPING, 2018 109
10.2.1 VISIONARY LEADERS 110
10.2.2 INNOVATORS 110
10.2.3 DYNAMIC DIFFERENTIATORS 110
10.2.4 EMERGING COMPANIES 110
10.3 MARKET RANKING ANALYSIS 111
10.4 COMPETITIVE SITUATION AND TRENDS 114
10.4.1 NEW PRODUCT LAUNCHES 115
10.4.2 AGREEMENTS, PARTNERSHIPS, AND COLLABORATIONS 116
10.4.3 EXPANSIONS 117
10.4.4 ACQUISITIONS 117
10.4.5 OTHER DEVELOPMENTS 118
11 COMPANY PROFILES 119
(Business Overview, Products Offered, Recent Developments, SWOT Analysis, and MnM View)*
11.1 NUANCE COMMUNICATIONS, INC. 119
11.2 AMAZON 123
11.3 VERINT SYSTEMS INC. 126
11.4 INFERMEDICA 129
11.5 SENSELY, INC. 131
11.6 MICROSOFT CORPORATION 133
11.7 CSS CORPORATION 136
11.8 EGAIN CORPORATION 137
11.9 KOGNITO SOLUTIONS, LLC 139
11.10 HEALTHTAP, INC. 142
11.11 BABYLON HEALTHCARE SERVICES LIMITED 144
11.12 ADA DIGITAL HEALTH 146
11.13 OTHER COMPANY PROFILES 147
11.13.1 MEDRESPOND LLC. 147
11.13.2 FLOATBOT.IN 148
11.13.3 KORE.AI, INC. 149
11.13.4 DATALOG.AI 150
11.13.5 TRUE IMAGE INTERACTIVE, INC. 151
* Business Overview, Products Offered, Recent Developments, SWOT Analysis, and MnM View might not be captured in case of unlisted companies.
12 APPENDIX 152
12.1 INSIGHTS OF INDUSTRY EXPERTS 152
12.2 DISCUSSION GUIDE 153
12.3 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 156
12.4 AVAILABLE CUSTOMIZATIONS 158
12.5 RELATED REPORTS 158
12.6 AUTHOR DETAILS 159
TABLE 1 MARKET DYNAMICS: IMPACT ANALYSIS 31
TABLE 2 START-UP COMPANIES AND INVESTOR SCENARIO 36
TABLE 3 HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY PRODUCT,
2017–2024 (USD MILLION) 40
TABLE 4 KEY PRODUCTS AVAILABLE IN THE MARKET 42
TABLE 5 HEALTHCARE VIRTUAL ASSISTANT SMART SPEAKERS MARKET, BY COUNTRY, 2017–2024 (USD MILLION) 42
TABLE 6 KEY PRODUCTS AVAILABLE IN THE MARKET 44
TABLE 7 HEALTHCARE VIRTUAL ASSISTANT CHATBOTS MARKET, BY COUNTRY,
2017–2024 (USD MILLION) 45
TABLE 8 HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY USER INTERFACE,
2017-2024 (USD MILLION) 47
TABLE 9 HEALTHCARE VIRTUAL ASSISTANTS MARKET FOR AUTOMATIC SPEECH RECOGNITION, BY COUNTRY, 2017-2024 (USD MILLION) 49
TABLE 10 HEALTHCARE VIRTUAL ASSISTANTS MARKET FOR TEXT-BASED USER INTERFACES, BY COUNTRY, 2017-2024 (USD MILLION) 50
TABLE 11 HEALTHCARE VIRTUAL ASSISTANTS MARKET FOR TEXT-TO-SPEECH USER INTERFACES, BY COUNTRY, 2017-2024 (USD MILLION) 52
TABLE 12 HEALTHCARE VIRTUAL ASSISTANTS MARKET FOR OTHER USER INTERFACE,
BY COUNTRY, 2017-2024 (USD MILLION) 53
TABLE 13 HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY END USER,
2017-2024 (USD MILLION) 55
TABLE 14 HEALTHCARE VIRTUAL ASSISTANTS MARKET FOR HEALTHCARE PROVIDERS,
BY COUNTRY, 2017-2024 (USD MILLION) 57
TABLE 15 HEALTHCARE VIRTUAL ASSISTANTS MARKET FOR HEALTHCARE PAYERS,
BY COUNTRY, 2017-2024 (USD MILLION) 59
TABLE 16 HEALTHCARE VIRTUAL ASSISTANTS MARKET FOR PATIENTS, BY COUNTRY,
2017-2024 (USD MILLION) 60
TABLE 17 HEALTHCARE VIRTUAL ASSISTANTS MARKET FOR OTHER END USERS,
BY COUNTRY, 2017-2024 (USD MILLION) 62
TABLE 18 HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY REGION,
2017–2024 (USD MILLION) 65
TABLE 19 NORTH AMERICA: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY COUNTRY, 2017–2024 (USD MILLION) 67
TABLE 20 NORTH AMERICA: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY PRODUCT, 2017–2024 (USD MILLION) 67
TABLE 21 NORTH AMERICA: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY USER INTERFACE, 2017–2024 (USD MILLION) 68
TABLE 22 NORTH AMERICA: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY END USER, 2017–2024 (USD MILLION) 68
TABLE 23 US: MACROECONOMIC INDICATORS 69
TABLE 24 US: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY PRODUCT,
2017–2024 (USD MILLION) 70
TABLE 25 US: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY USER INTERFACE,
2017–2024 (USD MILLION) 70
TABLE 26 US: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY END USER,
2017–2024 (USD MILLION) 71
TABLE 27 CANADA: MACROECONOMIC INDICATORS 72
TABLE 28 CANADA: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY PRODUCT,
2017–2024 (USD MILLION) 72
TABLE 29 CANADA: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY USER INTERFACE, 2017–2024 (USD MILLION) 73
TABLE 30 CANADA: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY END USER,
2017–2024 (USD MILLION) 73
TABLE 31 EUROPE: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY COUNTRY,
2017–2024 (USD MILLION) 76
TABLE 32 EUROPE: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY PRODUCT,
2017–2024 (USD MILLION) 76
TABLE 33 EUROPE: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY USER INTERFACE, 2017–2024 (USD MILLION) 77
TABLE 34 EUROPE: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY END USER,
2017–2024 (USD MILLION) 77
TABLE 35 GERMANY: MACROECONOMIC INDICATORS 78
TABLE 36 GERMANY: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY PRODUCT,
2017–2024 (USD MILLION) 79
TABLE 37 GERMANY: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY USER INTERFACE, 2017–2024 (USD MILLION) 79
TABLE 38 GERMANY: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY END USER,
2017–2024 (USD MILLION) 80
TABLE 39 UK: MACROECONOMIC INDICATORS 81
TABLE 40 UK: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY PRODUCT,
2017–2024 (USD MILLION) 81
TABLE 41 UK: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY USER INTERFACE,
2017–2024 (USD MILLION) 82
TABLE 42 UK: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY END USER,
2017–2024 (USD MILLION) 82
TABLE 43 FRANCE: MACROECONOMIC INDICATORS 83
TABLE 44 FRANCE: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY PRODUCT,
2017–2024 (USD MILLION) 84
TABLE 45 FRANCE: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY USER INTERFACE, 2017–2024 (USD MILLION) 84
TABLE 46 FRANCE: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY END USER,
2017–2024 (USD MILLION) 85
TABLE 47 ITALY: MACROECONOMIC INDICATORS 86
TABLE 48 ITALY: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY PRODUCT,
2017–2024 (USD MILLION) 86
TABLE 49 ITALY: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY USER INTERFACE,
2017–2024 (USD MILLION) 87
TABLE 50 ITALY: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY END USER,
2017–2024 (USD MILLION) 87
TABLE 51 SPAIN: MACROECONOMIC INDICATORS 88
TABLE 52 SPAIN: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY PRODUCT,
2017–2024 (USD MILLION) 89
TABLE 53 SPAIN: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY USER INTERFACE,
2017–2024 (USD MILLION) 89
TABLE 54 SPAIN: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY END USER,
2017–2024 (USD MILLION) 90
TABLE 55 ROE: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY PRODUCT,
2017–2024 (USD MILLION) 90
TABLE 56 ROE: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY USER INTERFACE,
2017–2024 (USD MILLION) 91
TABLE 57 ROE: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY END USER,
2017–2024 (USD MILLION) 91
TABLE 58 APAC: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY COUNTRY,
2017–2024 (USD MILLION) 94
TABLE 59 APAC: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY PRODUCT,
2017–2024 (USD MILLION) 94
TABLE 60 APAC: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY USER INTERFACE,
2017–2024 (USD MILLION) 95
TABLE 61 APAC: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY END USER,
2017–2024 (USD MILLION) 95
TABLE 62 JAPAN: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY PRODUCT,
2017–2024 (USD MILLION) 96
TABLE 63 JAPAN: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY USER INTERFACE,
2017–2024 (USD MILLION) 97
TABLE 64 JAPAN: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY END USER,
2017–2024 (USD MILLION) 97
TABLE 65 CHINA: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY PRODUCT,
2017–2024 (USD MILLION) 98
TABLE 66 CHINA: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY USER INTERFACE,
2017–2024 (USD MILLION) 99
TABLE 67 CHINA: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY END USER,
2017–2024 (USD MILLION) 99
TABLE 68 INDIA: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY PRODUCT,
2017–2024 (USD MILLION) 100
TABLE 69 INDIA: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY USER INTERFACE,
2017–2024 (USD MILLION) 101
TABLE 70 INDIA: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY END USER,
2017–2024 (USD MILLION) 101
TABLE 71 ROAPAC: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY PRODUCT,
2017–2024 (USD MILLION) 102
TABLE 72 ROAPAC: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY USER INTERFACE, 2017–2024 (USD MILLION) 103
TABLE 73 ROAPAC: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY END USER,
2017–2024 (USD MILLION) 103
TABLE 74 LATIN AMERICA: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY PRODUCT, 2017–2024 (USD MILLION) 104
TABLE 75 LATIN AMERICA: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY USER INTERFACE, 2017–2024 (USD MILLION) 104
TABLE 76 LATIN AMERICA: HEALTHCARE VIRTUAL ASSISTANTS MARKET, BY END USER, 2017–2024 (USD MILLION) 105
TABLE 77 MIDDLE EAST & AFRICA: HEALTHCARE VIRTUAL ASSISTANTS MARKET,
BY PRODUCT, 2017–2024 (USD MILLION) 106
TABLE 78 MIDDLE EAST & AFRICA: HEALTHCARE VIRTUAL ASSISTANTS MARKET,
BY USER INTERFACE, 2017–2024 (USD MILLION) 106
TABLE 79 MIDDLE EAST & AFRICA: HEALTHCARE VIRTUAL ASSISTANTS MARKET,
BY END USER, 2017–2024 (USD MILLION) 107
TABLE 80 GROWTH STRATEGY MATRIX, 2016–2019 109
TABLE 81 NEW PRODUCT LAUNCHES, 2018 115
TABLE 82 AGREEMENTS, PARTNERSHIPS, AND JOINT VENTURES, 2018 116
TABLE 83 EXPANSIONS, 2017-2018 117
TABLE 84 ACQUISITIONS, 2016-2018 117
TABLE 85 OTHER DEVELOPMENTS, 2017-2018 118